Overview
Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.
Responsibilities
Manage, guide, and inspire all employees (stylists & front desk) on a daily basis
Represent and lead from Pressed Roots Core Values
Invest time in your people. Identify and mentor the future leaders of our organization.
Coach and give feedback as necessary for all team members, ensuring Pressed Roots standards are being met at all times.
Build relationships with Pressed Roots’ clientele, ensuring that our clients experience only the best every visit.
Maximize the shop’s financial potential.
Understand and optimize your shop’s P&L.
Resolve employee relations and customer issues ensuring the company is protected against liability with a mindfulness of shop morale and culture.
Execute operations, marketing, and human resources objectives in the shop.
Manage timekeeping and payroll reporting for your staff.
Build and maintain employee schedules.
Perform daily and weekly inventory, and maintain ordering levels.
Qualifications
2+ years of management experience
Previous experience in managing a minimum of 15 direct reports
Experience in a fast paced service environment
Consistently delivers remarkable customer service and has a genuine passion for quality
Advanced experience in recruiting, onboarding, and developing a team
Inventory management and scheduling experience
Proven track record in growing sales
Salon experience and/or cosmetology license preferred, but not required
Pressed Roots follows all applicable federal, state and local laws in regards to background checks.
Key Performance Indicators:
Shop financial performance, Shop Rating, Shop Average time spent on clients, Shop Average Customer feedback, Stylist retention Rate, Shop Average Add-On Dollars
About Pressed Roots
Summary
Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.
Description
Pride. Growth. Beauty. Community. Welcome to a new way to work.
At Pressed Roots, our front desk coordinators are entrusted to serve as the face of Pressed Roots to customers and partners and act as the behind-the-scenes operational expert. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team.
In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to grow within your career. You’ll quickly understand how to manage a successful, beauty business and excel at customer service, sales and marketing, finance, and operations. Our unique promote-from-within culture encourages progression in your career, making the growth opportunities endless here.
And it doesn’t stop there...
Pressed Roots’ front desk coordinators also enjoy:
Competitive hourly pay rate, bonus opportunities, and a paid referral program
Continued education and professional development courses
Flexible scheduling - full-time, part-time, and seasonal shifts available
Career paths leading to management, corporate, and future franchise opportunities
Hands-on, comprehensive training on the salon business and operations
Fun, fast-paced, family-like working environment
Responsibilities
Lead client experience from check in to check out, ensuring Pressed Roots standards are upheld, creating a memorable experience for the client
Set the tone of a positive shop atmosphere by approaching the day as if hosting a party
Organize and execute shop flow between Clients and staff in a positive manner
Serve as subject matter expert in reservation system
Ensure client information is entered in with accuracy and timeliness
Rebook appointments during check out while addressing client by name
Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met
Optimize and maximize appointments with reservation system
Engage clients and serve complimentary beverages
Maintain highest degree of ethics when handling client payments and stylist tips/commissions
Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client
Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean
Maintain clear communication with Shop Management about overall shop operations
Educate clients on Pressed Roots products and tools and replenish after sell through
Qualifications
Must be able to work well under pressure and thrive in a busy environment
Excellent customer service and communication skills
Amazing organization and multitasking skills
A strong work ethic with a “go-getter” attitude
Must be at least 18 years of age
Bachelor's degree preferred
Interview Questions
Multi-tasking
Organization
How would you handle a situation where a client is coming to you to check out, but then you have a client who comes in and needs to check-in
Let’s say a shampoo assistant comes up and has a product question. Would you answer their question or tend to the task you were already doing
Can you give me a time where you exemplified leadership qualities?