Overview
Assistant General Manager
As the Assistant General Manager for Madison Reed, you are a vital extension of the leader team for the Color Bars ensuring quality, customer service, communication and operational best practices are executed on a daily basis. As the Assistant General Manager, you support & manage the execution of key performance indicators relating to monthly sales results, client schedule optimization, retail sales, controlling labor costs and in-house productivity.
What you will do:
Inspire, lead, and motivate the Colorist team by example of your professionalism, by how you interact with clients, and handle stressful or challenging situations.
Support in delivering a great in store experience for clients and staff.
Perform color services for clients, Assist walk-in clients with color consultations, retail sales, and bookings.
Aid in resolving client issues to ensure the highest level of client satisfaction and team morale.
Operational Management:
Execution of opening & closing duties/checklist, management of client & employee scheduling, processing of payroll.
Audit and replenishment of stock both front and back house,
ensuring color bar promotions and updates are effectively communicated to staff and clients. Troubleshooting of technology utilizing available resources.
Follow up and help resolve client NPS detractor feedback.
Management of staff scheduling related to appointments, lunch/break periods.
Execution of training & onboarding for new hires.
Other responsibilities as assigned.
Ability to work evenings, weekends & holidays as needed.
What you will need:
Active cosmetology license – Must be licensed in the state in which you are applying
3+ years hairstylist experience, 1+ year of managerial experience within a salon environment highly desired.
Proven ability to work within a fast-paced service environment.
Strong verbal and written communication skills
POS/computer systems experience.
Physical Demands:
While performing the duties of this position, the employee will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.
Who we are:
Founded in 2013, Madison Reed is a prestige beauty brand that empowers ALL women with a revolutionary way to color their hair. Love, Joy, Courage, Responsibility, and Trust. Join a company where we live and breathe these values, from how we treat our customers to our growing team. Madison Reed believes all women should own their beauty, which includes deserving more and living their most brilliant and honest expression of themselves.
Madison Reed is revolutionizing the $50 billion hair care industry by making personal care more personal and by offering best-in-class products formulated under strict standards that truly raise the bar. Our deep commitment to the “client” experience paired with our dedication to technology and product innovation has fostered an extremely dedicated, consistently-growing fan base.
Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.
Madison Reed. is an equal opportunity employer. We are committed to recruiting, training, compensating and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender or any other protected classes as required by applicable law that might make us unique or different. As a company, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in the communities we serve. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we espouse daily.
About Madison Reed
Assistant General Manager
As the Assistant General Manager for Madison Reed, you are a vital extension of the leader team for the Color Bars ensuring quality, customer service, communication and operational best practices are executed on a daily basis. As the Assistant General Manager, you support & manage the execution of key performance indicators relating to monthly sales results, client schedule optimization, retail sales, controlling labor costs and in-house productivity.
What you will do:
Inspire, lead, and motivate the Colorist team by example of your professionalism, by how you interact with clients, and handle stressful or challenging situations.
Support in delivering a great in store experience for clients and staff.
Perform color services for clients, Assist walk-in clients with color consultations, retail sales, and bookings.
Aid in resolving client issues to ensure the highest level of client satisfaction and team morale.
Operational Management:
Execution of opening & closing duties/checklist, management of client & employee scheduling, processing of payroll.
Audit and replenishment of stock both front and back house,
ensuring color bar promotions and updates are effectively communicated to staff and clients. Troubleshooting of technology utilizing available resources.
Follow up and help resolve client NPS detractor feedback.
Management of staff scheduling related to appointments, lunch/break periods.
Execution of training & onboarding for new hires.
Other responsibilities as assigned.
Ability to work evenings, weekends & holidays as needed.
What you will need:
Active cosmetology license - Must be licensed in the state in which you are applying
3+ years hairstylist experience, 1+ year of managerial experience within a salon environment highly desired.
Proven ability to work within a fast-paced service environment.
Strong verbal and written communication skills
POS/computer systems experience.
Physical Demands:
While performing the duties of this position, the employee will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.
Who we are:
Founded in 2013, Madison Reed is a prestige beauty brand that empowers ALL women with a revolutionary way to color their hair. Love, Joy, Courage, Responsibility, and Trust. Join a company where we live and breathe these values, from how we treat our customers to our growing team. Madison Reed believes all women should own their beauty, which includes deserving more and living their most brilliant and honest expression of themselves.
Madison Reed is revolutionizing the $50 billion hair care industry by making personal care more personal and by offering best-in-class products formulated under strict standards that truly raise the bar. Our deep commitment to the “client” experience paired with our dedication to technology and product innovation has fostered an extremely dedicated, consistently-growing fan base.
Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.
Madison Reed. is an equal opportunity employer. We are committed to recruiting, training, compensating and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender or any other protected classes as required by applicable law that might make us unique or different. As a company, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in the communities we serve. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we espouse daily.