Overview
The Spa Front Desk Receptionist’s responsibilities include the greeting of all guests, answering phone
calls, assisting guests with questions regarding spa services and products, booking all appointments,
checking the guest into the computer system and charging for services performed. Additionally, the Front
Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.
Part-time position with potential to become full time.
Position Requirements:
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Must have weekend availability.
Duties and Responsibilities:
• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out and payment process is handled in accordance with company
policy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and
hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record
as directed.
• Familiarity with Spa Booking Softwares
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate
phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs,
promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and
personalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring
complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned post for
extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Ability to perform the duties of the Retail Consultant as needed.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that
require attention.
Experience Requirements:
• Minimum of 1 year of experience as a Front Desk personnel or as Customer Service
representative with proven sales OR
• Minimum of 1 year of employment within a Hotel environment or Spa